Refund & Cancellation Policy

We want you to be comfortable with your purchase. This policy explains when cancellations and refunds apply.

Cancellations

You can cancel an order any time before it is shipped by contacting us at support@shethrives.in with your order number. Once an order has been handed to the courier, it can no longer be cancelled.

Returns & hygiene

For hygiene and safety reasons, menstrual cups and other intimate personal-care products cannot be returned or exchanged once the seal is opened or the product is used. Unopened products in their original, sealed packaging may be returned within 7 days of delivery.

Damaged or wrong items

If your item arrives damaged, defective, or incorrect, email us within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund at no extra cost.

Refund timelines

Approved refunds are issued to your original payment method via Razorpay. Prepaid refunds typically reflect within 5–7 business days after approval. For Cash on Delivery orders, we refund to a bank account or UPI ID you provide.

Contact

To start a cancellation or refund, email support@shethrives.in.